Customer Service Representative (Remote, Full-Time-Part-Time)

**Job Title: Customer Service Representative (Remote, Full-Time or Part-Time)**

• Location:** Remote (Work from Home)
• Job Type:** Full-Time or Part-Time
• About Us:**

Professional Nursing Service is a dynamic and customer-focused company dedicated to delivering exceptional service and support to our valued clients. We are seeking motivated and enthusiastic Customer Service Representatives to join our remote team. If you have a passion for helping people and a desire to work in a fast-paced environment, we want to hear from you!

• Key Responsibilities:**
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, addressing customer needs and resolving issues.
• Maintain a high level of customer satisfaction by going above and beyond to assist customers.
• Handle and resolve customer complaints with empathy and efficiency, escalating issues when necessary.
• Process orders, returns, and exchanges, ensuring all transactions are completed accurately.
• Keep detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members and other departments to improve customer service processes.
• Stay up-to-date with product knowledge, company policies, and industry trends to provide informed responses.
• Requirements:**
• Previous experience in a customer service role, preferably in a remote setting.
• Strong communication skills, both written and verbal.
• Ability to work independently in a remote environment with minimal supervision.
• Excellent problem-solving skills and a customer-focused mindset.
• Strong time management skills with the ability to handle multiple tasks simultaneously.
• Reliable high-speed internet connection and a quiet, professional workspace.
• Benefits:**
• Competitive salary with performance-based incentives.
• Flexible scheduling options for full-time and part-time positions.
• Comprehensive health, dental, and vision insurance (for full-time employees).
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• Work-from-home stipend to help set up your remote workspace.