Customer Service Executive

Are you an experienced Customer Service Executive looking for a new challenge?If you enjoy speaking to customers, helping them with their existing bookings and ensuring their cruise holiday exceeds their expectations, then we’ve a fabulous opportunity for you as our award winning client looks for full & part-time Customer Service Executives to join their growing team.

Our ideal candidates will have previous experience gained within the cruise sector, strong communication skills, a proactive approach to problem solving and a "can-do" attitude. You’ll be compassionate, caring and able to work in a fast paced environment. If this sounds like you then we’d love to hear from you!

On offer is a competitive salary, sociable working hours, Mon - Sat 9am - 5.30pm with benefits such as discounted personal travel, private healthcare and fam trips.

This role can be fully Homeworking/Hybrid or Office based in the Glasgow area.

For more information on this fantastic opportunity, please see our website or apply online.

Role of Customer Service Executive:

• Amending existing bookings including upgrades and cancellations
• Assisting customers after booking and before travel
• Complaint handling and finding solutions to customers queries
• Supporting other departments with customer service issues
• External communication with suppliers Inbound and outbound calling
• Upholding the companies core values at all times

Skills required for the role:

• Recent experience of working within the cruise & travel industry - essential
• Able to communicate effectively across a multitude of channels
• Can work in a fast paced environment
• Tenacious and driven to find solutions
• Great interpersonal skills, confident telephone manner with the ability to show empathy
• Well-travelled with excellent knowledge of world-wide destinations and cruises

If you’re interested in learning more about this Customer Service Executive role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

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