Fulfillment Specialist

Join Our Revolution: Fulfillment Specialist (US - Contract)Who We Are At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check—fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it. The Gig: Fulfillment Specialist We’re looking for a skilled and driven Fulfillment Specialist to work for a fixed term contract, fully remote. This role is responsible for accurately and efficiently processing product fulfillment requests, ensuring timely and high-quality delivery to maintain client trust and satisfaction. Additionally, this role provides proactive customer support to ensure timely issue resolution and a positive client experience. The contributions of this role directly impact operational effectiveness, service reliability, and customer retention. What You’ll Be Doing (and Crushing)

• Process US fulfillment requests accurately and efficiently across multiple product offerings to ensure timely, error-free delivery and enhance customer trust.
• Ensure US fulfillment components are completed within service level agreements (SLAs) to maintain company performance metrics and client retention.
• Understand our products and processes well to fulfill requests accurately and quickly, minimizing errors and boosting efficiency.
• Provide proactive customer support via chat and phone when needed to ensure real-time assistance and improve resolution speed.
• Foster positive and professional interactions with customers to build strong relationships and enhance overall satisfaction.
• Communicate and coordinate with team members to optimize fulfillment processes, driving efficiency and reducing delays.
• Identify and troubleshoot basic issues, escalating when necessary to prevent bottlenecks and ensure smooth workflow.
• Contribute to process improvements by documenting procedures and suggesting workflow enhancements to create scalable and efficient operations.
• Assist fulfillment and operations teams as needed to balance workloads and maintain team resilience.
• Quickly adapt to new processes and tools to enhance agility and help the company respond effectively to change.

What You Bring To The Table

• Strong data entry skills with a high degree of accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced environment while meeting deadlines
• Problem-solving skills with the ability to troubleshoot and escalate issues as needed
• Strong verbal and written communication skills to interact with both internal teams and customers
• Proficiency in using technology, including CRM systems, case management tools, and Google Suite or Microsoft Office
• Ability to quickly learn and adapt to new software, workflows, and operational processes
• 1+ years of experience in a high-volume operational or administrative role, preferably in background screening, compliance, or a related field
• Experience working with internal systems or databases to track and manage fulfillment requests
• Previous customer service experience, especially in a professional setting or via chat/phone

What’s in It for You?

• Vacation Mode On: 4 weeks of paid vacation + 12 wellness days.
• Flex Life: Remote-friendly setup, work-from-home allowance, and a flex allowance to make your work-life balance flawless.
• Growth Fuel: A professional development budget to level up your skills.
• Impact & Ownership: Your work here will be meaningful, impactful, and directly tied to Certn’s success.
• Team Energy: Join a group of dynamic, passionate go-getters who are rewriting the rules and having fun doing it.

Ready to shake things up? We can’t wait to see what you’ll bring to Certn. Let’s grow something epic together. Just so you know…the successful candidate will be required to complete a background check. This means you’ll get to see firsthand what we do (and trust us, we do it REALLY well)! Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers—a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success. If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you. Compensation Range: CA$41.5K - CA$51.9K