Lead Cruise Reservation Representative II

We're seeking a WFH Cruise Reservation Expert to join our dynamic travel agency, dedicated to crafting unforgettable travel experiences. As an Cruise Reservation Expert, you'll be essential in helping clients book amazing cruise adventures. This fully remote position offers the flexibility to work from anywhere while delivering exceptional service to our valued clients. Responsibilities: Cruise Booking Management:

• Handle online cruise reservations promptly and accurately using reservation systems
• Coordinate with cruise lines to confirm bookings and ensure accuracy of travel details
• Assist clients in selecting cruise options based on preferences and travel standards

Customer Service:

• Provide superior customer service through various channels including phone, email, and chat
• Address client inquiries regarding cruise itineraries, onboard amenities, and booking procedures
• Resolve issues or concerns related to cruise reservations in a professional and timely manner

Collaboration:

• Collaborate with team members to ensure seamless travel arrangements and client satisfaction
• Work closely with travel advisors to provide comprehensive support throughout the booking process

Benefits:

• Remote Work: Enjoy the flexibility of working remotely from any location
• Professional Growth: Opportunity to develop expertise in cruise reservations and travel coordination
• Impact: Contribute to creating memorable travel experiences and responsible travel practices
• Supportive Environment: Join a passionate team dedicated to exceptional client satisfaction

Qualifications:

• Proven experience as a cruise reservationist, travel agent, or in a similar customer service role
• Excellent communication skills, both verbal and written
• Proficiency in online reservation systems and general computer literacy
• Strong attention to detail and organizational skills
• Passion for travel and providing exceptional customer service

If you're passionate about helping clients embark on unforgettable cruise adventures and eager to work in a flexible, remote environment, we encourage you to apply. Join us and be part of a team dedicated to creating extraordinary travel experiences. Important Notice: Please ensure to check your junk or spam folders, as sometimes emails can be filtered there. If you don’t see a response from us in your inbox within a couple of days, please check these folders and mark our emails as “Not Spam” to avoid missing any important information. Powered by JazzHR fa8vETDbiL