Customer Success Manager

Company Description

Premier SIPS: Structural Insulated Panels, formed from the union of Premier Building Systems and Big Sky R-Control, combines over 65 years of expertise to become the largest SIP manufacturer in North America. The brands operate independently but leverage each other's strengths in technology and industry recognition to offer comprehensive product solutions to customers, designers, and builders. With the most dedicated sales representatives, project managers, and distributors across North America, Premier SIPS focuses on the benefits of Advanced Building Techniques.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, managing customer retention, and building strong relationships with clients. Daily tasks include analyzing customer data, addressing customer inquiries, providing exceptional customer service, and implementing strategies to enhance the customer experience.

Qualifications

\n* Customer Satisfaction and Customer Service skills

• Analytical Skills for data analysis and problem-solving
• Customer Retention and Relationship Building skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the construction or building materials industry is a plus
• Bachelor's degree in Business, Marketing, or related field