Apply Now Back to search results Previous job Next job **Job Description** We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions. This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful. **Here's The Good Info You Want To Know**

*   Australian based role
*   Multiple permanent full-time positions available
*   Must be available to work a rotating roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.
*   Rotating roster generally released 2 weeks in advance
*   Paid training + access to additional support while you're settling in
*   You will be required to complete a National Police Clearance
*   Full work rights to work within Australia

**What Makes a Successful Customer Care Consultant**

*   Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
*   Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
*   Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
*   Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
*   Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
*   Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process
*   Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment. **What's It Like To Work At Probe CX**

*   Fantastic working culture, where you'll feel valued and supported every day.
*   Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
*   Opportunities for career progression, with a company that invests in your professional growth and development.

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders. _Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._ _At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!_ Close the popup Apply Now _Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways._ Get notified for similar jobs You'll receive updates once a week Enter Email address (Required) Failure! Get tailored job recommendations based on your interests. profile icon Profile recommendations No recommendations found Similar Jobs No recommendations found Jobseekers Also Viewed No recommendations found Life at Probe Group Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere. Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform. Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

Customer Care Consultant

**Transform Education, Transform the World**

🔑 **A Day in the Life of a Student Enrolment Advisor**

*   **Warm Leads:** Connect with prospective students who have already expressed interest.
*   **Automated Dialler & Inbound Calls:** Spend at least 4 hours a day making outbound calls and handling inbound inquiries about programs and applications.
*   **Live Chat:** Provide instant responses to student queries and encourage phone conversations.
*   **Pipeline Management:** Track student progress, follow up on incomplete applications, send deadline reminders, and update the CRM.
*   **Team Huddles:** Join daily check-ins to share best practices, stay motivated, and align on enrolment goals.

A **fast-paced, rewarding role** where every conversation makes a difference!

🌍 **Work Remotely**

At Keypath, we believe you do your best work where you feel your best. As a remote-first workforce, we offer the flexibility to work from anywhere in Australia—no commute required! As long as you have a reliable internet connection and a comfortable home workspace, you're set up for success. Plus, if you're based near Melbourne, you're always welcome to visit our head office.

You'll stay connected with a supportive, collaborative team through virtual tools that make remote work seamless.

**Job DescriptionYour Impact: The Role** 🌟

As a Student Enrolment Advisor, you'll be the first point of contact for professionals ready to transform their careers through education. You will provide them with timely and accurate advice, guiding them to find the right education program to support their career ambitions. This is your chance to make a genuine impact.

*   Guide prospective students through their decision-making journey to choose the right course for their career ambitions via phone, email, and web chat
*   Create personalised pathways for each potential student using your consultative approach
*   Transform inquiries into successful enrolments - ensuring you achieve your targets to help in our vision to transform education and transform the world.
*   Work independently with the freedom to adapt your approach—we trust your expertise, not scripts
*   Be a part of a collaborative team that priortises connection, learning and growth

**Qualifications**

👥 **Who You Are**

You're a sales and/or customer service professional who believes in the power of education to change lives. You bring:

*   Proven experience in a customer service or sales role - you are a self motivated and mission driven individual who finds pride in helping others through education and 1:1 guidance
*   Natural relationship-building abilities that create trust and connection
*   A proven track record of meeting KPI's or targets while delivering exceptional service across your pipeline. For our high-achieving advisors, the target is just the starting line – they're all about racing past it!
*   Attention to detail, with a clear understanding of the value of maintaining accurate customer data
*   The drive to thrive in a fast-paced, purpose-led environment
*   Exposure to higher education is advantageous.

💡 **What We Offer**

*   Flexible work arrangements: Choose your workspace—remote, office, or hybrid
*   Generous Competitive package: The base salary and commission package will be competitive and tailored to your experience. We are hiring for roles at all levels, from those with 2 years of experience to seasoned high performers.
*   Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
*   Equipment and support: Full remote work setup including internet allowance
*   Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
*   Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master’s degrees from our university partners + access to LinkedIn Learning

**📅 Work Arrangements**

*   Full-time position (38 hours/week)
*   Monday to Friday, 9am – 7pm (rotating roster) AEST/AEDST
*   Work remotely in Australia with a reliable internet connection

💻 **Onboarding and Training:**

*   A comprehensive and supportive remote onboarding completed over your first 3 days. We start your first week on a Wednesday!
*   2 weeks of shadowing one of our experienced Student Enrolment Advisors to help you hit the ground running
*   Ongoing support and training from your Team Leader and our dedicated Sales Training team

**Additional Information**

🚀 **About Us**

At Keypath, we're in a hurry to make change happen. With over 100,000 enrolments annually across our global university partnerships, we're transforming lives through education—and we need sharp minds like yours to help us do it.

We're ranked #6 on the 2024 Best Places to Work Australia list because we create an environment where you can do your best work. Our differences are our greatest strength, and we want you to bring your authentic self to work every day.

At Keypath, leadership accessibility and compassionate community aren't just nice-to-haves; they're our day-to-day reality.

Ready to transform education and transform the world?

We welcome applications from candidates across Australia with full working rights. Keypath is proud to be an equal opportunity employer committed to workplace diversity.

**Apply now to unlock your potential with Keypath!** 🌟

Student Enrolment Advisor

Do you enjoy being in the fight, investigating unusual activity, tearing apart malware, and chasing attackers in realtime? Do you pride yourself on developing methods for identifying and analyzing breaches? Do you feel compelled to help organizations improve their abilities to effectively detect threats and drive incident response? **About The Team** Rapid7's Detection & Response Services team offers the opportunity to respond to active incidents, uncover previously unidentified breaches, and work with clients to simulate full-scale incidents in their own environments. Our Incident Responders pride themselves on their ability to think critically, adapt to constantly changing attack methodologies, deliver top-notch Incident Response services, and help our customers improve their programs. **About The Role** Rapid7 Incident Responders split their time between reactive breach response cases - supporting Rapid7 customers, and others, in their greatest time of need, and proactive customer engagements - delivering threat hunting and detection & response exercises with our customers’ dedicated internal security teams. Rapid7 aims to provide unparalleled work/life balance that allows talented experts to thrive in a reactive Incident Response setting. Incident Responders help to impact the direction of Rapid7’s Products and Services. **In This Role, You Will**

*   Lead and support incident response engagements, from detection and containment through forensic analysis and remediation, while partnering with Incident Responders, MDR Analysts, and Customer Advisors
*   Support proactive incident response service engagements, including compromise assessments and incident simulations
*   Utilize Rapid7 technologies like InsightIDR and Velociraptor to deliver positive customer outcomes
*   Deliver verbal and written updates and forensic reports to customers
*   Assist in capturing and deploying knowledge of latest attacker methodologies with members of our Managed Threat Operations team and as part of Rapid7’s Emergent Threat Response program
*   Collaborate with peers and cross-team partners on process enhancements and documentation
*   Participate in pre-sales conversations with prospective customers, Sales enablement sessions, webinars, and other business development opportunities
*   Advise and mentor members of our MDR SOC and Managed Threat Operations teams
*   Participate in an on-call rotation (after-hours/weekend), as required, to address incidents and maintain continuous coverage.

**The Skills You’ll Bring Include**

*   1-2 years of hands-on, technical incident response experience
*   2-3 years of security analyst experience, preferably in a SOC or MSSP setting
*   Strong technical experience in three of the five areas below

*   Forensics (Windows / Mac / Linux)
*   Network traffic analysis
*   Log Review
*   Malware triage
*   Cloud technologies, including AWS, Azure, and GCP

*   Strong verbal and written communication skills, in particular the ability to effectively communicate investigation findings and associated mitigation and remediation actions to technical and non-technical audiences
*   Strong time management and prioritization skills in fast-paced situations
*   Desire to continuously learn and grow from your peers and on the job experiences, with a willingness to share your knowledge
*   Relevant industry certifications, such as, but not limited to: GCIA, GCIH, GDAT, GCFE, and GFCA

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today. **About Rapid7** Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behaviour, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

Incident Responder - MDR

Job Title: Customer Service Specialist **Job Description** The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Want to step into something new in 2025? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency. Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development. **Who is Concentrix?** We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity. **Key Role Details**

*   Hourly rate of $25.80 + Super + Incentives
*   Operational Hours: National Service Delivery 7:00am – 7:00pm (Monday – Friday)
*   Full-time only
*   Location: Work from Home - Every minute you’re working, you’re earning!
*   Initial equipment collection required
*   Successful applicants must be able to collect IT equipment from: Melbourne, Adelaide, Brisbane, Dandenong, Geelong, Parramatta, and Perth
*   Apply now for either April or May start!
*   Fixed term role, ending 31/10/2025 - Ongoing opportunities for high performers

**Who are you?**

*   Must be an Australian Citizen and at least 18 years of age
*   Must have minimum 30Mbps download and 15Mbps upload for home office
*   Passionate about customer service
*   Eager to work towards goals and targets
*   Confident and capable in using computers and systems
*   Existing experience within a contact centre environment – highly desirable!
*   Exceptional communication and interpersonal skills

**What’s in it for you?**

*   Rotating roster – No weekend work!
*   A diverse and inclusive work environment
*   Comprehensive paid training to get you up to speed
*   Development and career progression opportunities
*   Structured support system to help you thrive in a work from home environment
*   Concentrix calendar of engagement events

If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, **APPLY NOW!** First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

*   Applicants must pass a police check and other pre-employment checks, including a government clearance check\*

_Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history._ Location: AUS Work-at-Home Victoria Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1546909**

Customer Service Specialist

**Company Description**

Brown Bros. Skip Bins is a 100% family-owned and operated Skip Bin Hire & Rubbish Removal business with over 25 years of experience in waste management. We pride ourselves on providing efficient and reliable services to our customers. Our commitment to quality and customer satisfaction has made us a trusted name in the industry.

**Role Description**

This is a full-time remote role for a Skip Bin Truck Driver. The Skip Bin Truck Driver will be responsible for driving the truck, loading and unloading bins, and ensuring compliance with DOT regulations. The driver will also be responsible for maintaining the truck and following all safety protocols.

**Qualifications**

*   Experience in Unloading and maintaining trucks
*   Knowledge of DOT Regulations
*   Excellent customer service skills
*   Ability to work independently and remotely
*   Experience in waste management or a related field is a plus
*   Minimum MR driving class

Skip Bin truck Driver

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an **Associate Support Engineer** to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical. We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role. **Location:** This is a globally remote role. **The role entails**

*   Working from your remote home office to provide technical support for employees.
*   Being available to take ownership of new cases via telephone, email and web
*   Acting as an internal customer advocate keeping them updated in a timely manner
*   Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
*   Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
*   Drafting and distributing technical notices for internal and external communication.
*   Prioritising your work in order to accomplish the most important and urgent tasks first
*   Keeping on learning as our products and services grow and evolve
*   Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
*   Maintaining regular communication and information exchange with the rest of the team, locally and remotely
*   Identifying and suggesting any opportunities to provide a better service
*   Participating in a regular weekend working rotation

**What we are looking for in you**

*   Exceptional academic track record from both high school and university
*   Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
*   Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
*   Track record of going above-and-beyond expectations to achieve outstanding results
*   Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
*   Knowledge or basic hands-on experience on 2 or more of:

*   Linux server administration
*   Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
*   Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
*   Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)

*   Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
*   Strong written and verbal English communication skills
*   Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
*   Result-oriented, with a personal drive to meet commitments
*   Ability to travel internationally twice a year, for company events up to two weeks long

Noting that we require and will perform a background check for this role. **Nice-to-have skills**

*   Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
*   Experience with other open-source desktop technologies
*   Active contribution to open-source projects/forum/code

**What we offer colleagues** We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

*   Distributed work environment with twice-yearly team sprints in person
*   Personal learning and development budget of USD 2,000 per year
*   Annual compensation review
*   Recognition rewards
*   Annual holiday leave
*   Maternity and paternity leave
*   Employee Assistance Programme
*   Opportunity to travel to new locations to meet colleagues
*   Priority Pass, and travel upgrades for long haul company events

**About Canonical** Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. **Canonical is an equal opportunity employer** We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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