Interpreting Coordinator

2M Language Services is seeking an Interpreting Coordinator to efficiently manage and coordinate interpreting services, ensuring timely and high-quality support for clients. The role involves working closely with the Interpreting and Operations teams to optimise processes, maintain records, and uphold industry best practices.

Key Responsibilities:

• Manage cancellations by analyzing data and systematizing the process.
• Coordinate interpreter schedules to ensure timely service delivery.
• Handle client inquiries via phone, email, and website, maintaining professional communication.
• Maintain accurate records of interpreter assignments, client details, and billing information.
• Ensure quality standards by monitoring services and addressing client concerns.
• Collaborate with Finance to verify accurate invoicing and cost management.
• Stay updated on industry trends by attending webinars, conferences, and professional events.
• Actively participate in daily Operations meetings and support team collaboration.
• Perform additional tasks as directed by the Interpreting Manager or Operations Manager.

This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment while ensuring high-quality service for clients.