Operations Manager

**Australian Applicants Only**

We’re looking for a highly organised and proactive Operations Manager to help streamline our processes, manage project delivery, and ensure a seamless experience for both clients and our internal team.

This role is ideal for someone who thrives in a fast-paced environment, loves solving problems, and enjoys keeping projects on track.

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What You’ll Be Doing

As our Operations Manager, you will:

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• Oversee Project Delivery – Ensure client projects (websites, SEO, and digital marketing) are delivered on time, within budget, and to a high standard.
• Manage Team Workflows – Coordinate between designers, developers, and marketers to ensure efficient task execution and smooth collaboration.
• Client Communication & Support – Act as the primary point of contact for clients, keeping them informed on project progress, addressing concerns, and ensuring a positive experience.
• System & Process Optimisation – Identify inefficiencies, implement streamlined workflows, and improve internal systems for better productivity.
• Task & Deadline Management – Keep projects moving forward by tracking deadlines, assigning tasks, and ensuring accountability within the team.
• Quality Control & Performance Tracking – Review deliverables before they are sent to clients and monitor key performance indicators (KPIs) to ensure high-quality work.
• Operational Support & Administration – Assist with onboarding new clients, maintaining project documentation, and supporting leadership with key operational decisions.

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About You

We’re looking for someone who:

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• Has experience in operations, project management, or agency workflow coordination.
• Understands digital marketing, web development, or creative services (preferred but not essential).
• Is highly organised, detail-oriented, and solution-focused.
• Thrives in a fast-paced environment and can manage multiple projects at once.
• Has excellent communication skills and is confident in liaising with clients.
• Is proactive in problem-solving and process improvement.
• Has experience using project management tools like ClickUp, Slack and Google Drive

Requirements

• Full working rights in Australia.
• Fluent in English with strong written and verbal communication skills.
• Experience in an operational or project management role (preferably in a digital/creative agency setting).

Why Join Eastbound Digital?

• Fast-Growing Agency – Be part of an exciting, innovative team helping businesses scale online.
• Growth & Development – Opportunities to expand your skills and take on leadership responsibilities.
• Collaborative Team Culture – Work alongside a talented and motivated team that values efficiency and excellence.
• Flexibility & Autonomy – We trust our team to take ownership of their roles and manage their time effectively.

Remuneration & Work Arrangement

• Job Type: Full-Time (Negotiable for the right candidate)
• Salary: $70,000 – $85,000 per year (depending on experience)
• Work Location: Remote (Preference for Australia-based candidates)

How to Apply

If this sounds like the perfect role for you, send your application to shannon@eastbound.digital with the subject line: "Operations Manager – Eastbound Digital."