Information Technology Business System Analyst

• Full time, permanent role, remote 
• Competitive salary
• Martin Place location with flexible working arrangements

About Us: 

NARIOX is a consultation and software company specializing in design and technology innovation. We collaborate with ambitious brands, start-ups, and enterprises to create transformative digital experiences and solutions. At NARIOX we challenge the status quo by blending strategic insight, cutting-edge design, and advanced engineering to deliver impactful products.

From visionary consulting to full-scale product development, NARIOX helps businesses turn bold ideas into reality. Whether refining user experiences, building disruptive platforms, or reimagining business models, we empower companies to lead with innovation and drive meaningful change.

We are looking for an ICT Business Analyst with 1-3 years experience to support in a full-time, permanent position based in our Sydney Office, with perks of working remotely full-time. The successful candidate will play a key role in proactively assessing, developing and implementing solutions across multiple core business systems to meet current and future business needs. In this role you will work with various clients in multiple industries. 

The Role

To help us grow our business in Australia and South East Asia, we are seeking a detail-oriented and analytical ICT Business Analyst to join our team. This is a fast-paced role with a great opportunity to be a part of a team that values you and your ideas, encourages thinking outside of the box and strives to be at the forefront of our industry at a global level.

Key Responsibilities: 

• Fiscal Strategy and Outcome Expectations
• Able to work within a budget given from the company or client
• Provided client(s) with cost saving method and strategy, reducing expenses

• Business Analysis & Requirements Gathering 
• Assist in gathering, analysing and documenting business and functional requirements for transformation projects  
• Contributing to project planning, resource allocation, and tracking progress to ensure timely delivery. 
• Worked closely with IT, business, and executive teams/clients to ensure the system is maintained securely across platforms.
• Work with stakeholders to identify business challenges, define clear, actionable solutions 
• Support process mapping and gap analysis to optimise operations and improve efficiency using real-time data 
• Present knowledge and demonstrations through LIVE workshops to colleagues and clients. 

• Data Analysis and Insights
• Develop reports and dashboard to track key metrics and inform decision-making
• Conduct data analysis to identify trends, business impacts and improvement opportunities 
• Support data-driven recommendations to enhance business processes and customer experience 

• Process Improvement & Solution Design
• Assist in business process modelling, workflow documents, and user journey mapping
• Collaborate with UX, automation and technology teams to design and refind digital solutions
• Participate in ideation workshops, ensuring stakeholder needs are well understood 

• Stakeholder Engagement and Communication  
• Support stakeholder meetings, workshops and business case development 
• Prepare clear and concise documentation, presentations and report for stakeholder review 
• Engage with cross-functional teams, including product owners, developers and business leaders 

• Testing and Implementation Support 
• Track and manage post-implementation feedback to ensure continuous improvement 

To be successful in this role you must have:

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related field.
• At least 1-3 years of related work experience or Bachelor level degree.
• Proficiency in Power BI for data visualization and dashboard creation.
• Knowledge and Experience with SQL, Excel, or Python is a plus.
• Strong analytical and problem-solving skills with the ability to interpret data effectively.
• Excellent communication and presentation skills to convey insights to non-technical stakeholders.
• Ability to manage multiple projects simultaneously
• Exposure to design thinking.
• Demonstrated understanding of ITIL Framework.
• Strong time management & effort capture skills.
• Proven business acumen.
• Exemplary communication skills.
• Great customer engagement skills.
• Exposure to ERP applications including SAP (Business Central highly regarded)
• Excellent communication, stakeholder management and negotiation skills
• Experience identifying, gathering and documenting business requirements
• Experience assessing options for process improvement
• Ability to liaise between various business departments and groups
• Ability to develop business process maps
• Experience in end-to-end systems testing
• Ability to lead and manage detailed analysis work independently

Qualities that we are looking for:

•  Pro-active

•  Enjoy working in a team

•  Can operate within the boundaries of the existing tools and frameworks

•  Self-motivated with a passion for technology and design

•  Takes ownership in area of responsibility for delivery and quality of their work

•  Confident and energetic

If you think this role is the right fit for you, follow us on LinkedIn and we invite you to apply.