Associate Project Manager (based in Sweden)

Mission – Why we exist, what we do, and why we need you SpotMe/Onomi exists to make critical industries and event engagement work better. We give event teams one solution to run their in-person and virtual engagements while capturing every interaction in their CRM. By making events easier to manage and measure, we help create better experiences for customers and employees, at a lower cost. Our solution turns events into meaningful connections that drive results for HR, L&D and sales & marketing. This position is the ideal role for aspiring talents in event technology who are committed to push digitalization and engagement to the next level. Passionate about this industry, you will work with a variety of clients to become a subject matter expert of SpotMe/Onomi solutions including onsite logistics. You will appreciate operating at a fast pace on multiple types of projects. Customer oriented and with a strong attention to detail this role will make you part of our international growing team. You will learn how to bring added value and manage priorities. Our most successful Project Managers become Senior within 2-3 years which then open new career growth opportunities within the company. As a Project Manager, you will be reporting to the Operation Lead within a team led by a Senior Project Manager and you will:

• Be the referent in delivering SpotMe/Onomi event solution delivery to our clients with a customer oriented approach from Kick-off call to debrief (30%)
• Configure platforms through our CMS to maximize end participants experience, usage and satisfaction in alignment with our client's requirements (35%)
• Manage remote or onsite resources for events you are in charge (booking request, brief, logistics) (10%)
• Reporting, updating CRM, escalation, upsell and lead generation (10%)
• Attend events onsite for some events you are leading to support our clients (15%)

Objectives - The problems you will solve In your first 2-3 months, you will onboard, get hands-on with our product and solutions, become familiar with our SOPs and get introduced to our team:

• Learn Backstage by getting certified with our SpotMe Academy, and by embedding yourself in building platforms with your line Manager
• Get trained on our how we deliver project at SpotMe/Onomi and experience it by shadowing colleagues in a full project lifecycle
• Master our SOPs, systems and resources.
• Participate in virtual live events and attend events in-person to be trained on our live interactivities and our onsite logistics solutions.

After 2-3 months, you will be assigned to your first projects as a lead with the support of your line manager. Once completed you will be delivering projects on your own, starting with standard platform builds to evolve towards more complex events. After 12 months, you will have executed approximately 25 events within the planned timeline for each, become an event technology expert including going onsite 6-8 times (mainly during busy seasons). All of it by keeping your client delighted with an average CES score above 4.5 and sNPS above 60%. SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.