Payroll Service Delivery Manager

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. What you'll do:Supporting Customers on our technology platforms

• Management of the Rostering and Portal support queue
• Liaising with Customers via email, phone and web sessions to help resolve their queries
• Troubleshooting system-based issues with a goal of finding a resolution
• Developing user guides and video tutorials to provide additional support to customers

Supporting our Internal teams on our technology platforms

• Helping onshore and offshore team members troubleshoot system-based issues with a particular focus on the HumanForce & WorkForce Rostering systems, DEEL platform, and the IWS Portal
• Developing user guides and video tutorials to provide additional support to our Internal team

System Configuration, testing and optimisation

• Supporting the implementation of new customers on the systems we service them on.
• Account creation and configuration (WorkForce, HumanForce, and IWS Portal)
• New development testing to identify bugs
• System optimisation with the goal of making things easier for our team and our customers

System Training

• Training our internal teams on new modules/ features which are released through our Portal
• Training new customers on our Rostering and Portal systems
• Training existing customers on new modules/features which are released into our Portal

Skills and Experience Required:

• 2+ years’ experience delivering customer support and training on technology-based applications
• Exceptional verbal and written communication skills - able to seek and convey information clearly and succinctly
• Technology savvy – able to demonstrate expert levels of prior systems usage and administration
• Good time management – able to prioritise and manage high volume workload
• Patient and empathetic
• Maintains a positive attitude through periods of change
• Open communication with internal team members and business operations to help optimize and support workflows
• You are a flexible team player, and enjoy working on a diverse team
• Enjoy teaching others, be it a customer or a colleague
• Customer obsessed and had significant experience building customer relationships
• Driven, think on your feet and thrive in a fast-paced, challenging environment
• Experience with Human Force preferred but not required.

Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. _Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @_deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.